I’m sorry I didn’t get to speak with you personally when you called to demand that I kick my frail, blind lady to the curb.  She was being discharged.  You didn’t know her family was already there to pick her up.  You simply insisted that she immediately be escorted to the lobby to wait her for her ride during a thunderstorm – however long that might be.

I didn’t get the chance to explain her condition to you and the risk of leaving her alone.  I didn’t get the chance to tell you that this lovely lady and her family actually met your VIP standards as she was directly related to a doctor working on campus (though they never played that card.)  And I didn’t get the chance to tell you, “Hell no.”

If her family hadn’t been there, I would have refused your demand.  I would have stated that such an administrative decision be carried out by an administrative person complete with an administrative apology.  And I would have documented her being escorted to the lobby by you.

Sincerely wishing you your idea of quality patient care,